RetRef

 

Returns Policy

 

We hope you will be happy with any items you have ordered from us, but if you are not entirely satisfied, our return policy is as below.

You shall have 24 hours from the date of receipt of order, to notify us of the items that you wish to return.

Items ordered shall not be accepted for return after 72 hours.

You shall be responsible for the delivery charge of the returned items to us.

Item(s) for return, must be returned in the condition you received them, which includes keeping any hygiene seals and tamper proof wrappings in place. The item(s) to be returned must not be altered in any manner or form whatsoever that affects its resale value, otherwise you lose your right to return.

A copy of your invoice should be attached when returning the item to us.

You may request for us to pick the item from an agreed location at for which you shall be charged our standard rate.

If you choose to return the items through any other means, kindly call the customer care numbers below to be directed to the location nearest to you;

 

+234 (0) 908 158 8577
+234 (0) 813 308 3452
+234 (0) 905 258 1173

 

To notify us of your return, please fill our return form.

 

REFUND POLICY

Refunds will only be done for items that have received in line with our returns policy above.

Where items is damaged or defective item from us, we can exchange the damaged or defective item with same at no extra cost to you and you will not be billed for the cost of delivery.

You may also utilize our store credit system and make other purchases equivalent to the value of the returned item(s).

If you prefer a monetary refund, we reserve a right to charge a handling and service fee of 5 percent of the value of the item(s) refunded, after due and fair consideration. This amount shall be transferred to your bank account not later than 10 working days from the date of our receipt of the returned item(s).

Kindly note that, we do not refund delivery charges.